Supervising Attorney – Health Consumer Center (HCC) and Legal Advice Line (LAL) (Oakland)

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Are you interested in leading a team of attorneys who empower individuals to achieve greater access to healthcare and economic and housing stability?

Join BayLegal and lead our dynamic Health Consumer Center and Legal Advice Line!

 Bay Area Legal Aid (BayLegal) works with our clients to advocate for their legal rights and remove legal barriers to health, safety, and stability through representation, legal advice and information, referrals, community education, and advocacy for low-income individuals and families throughout seven Bay Area counties.

As a regional anti-poverty civil law firm that has been serving our local communities since the 1960s, we are committed to working alongside our clients and community partners to address inter-generational poverty and social inequality.  We have built upon our origins as separate neighborhood legal services organizations into a regional non-profit law firm with over 150 employees.  We practice in multiple legal substantive areas to help our clients protect their livelihoods, their health, and their families. BayLegal works to prevent domestic violence and sexual assault, increase economic stability, protect consumers, expand access to healthcare, and prevent homelessness.  Our clients include the working poor, families with children, foster youth, seniors, immigrants, veterans, individuals impacted by the criminal and juvenile legal system and persons with disabilities. By serving clients at a wide range of access points, including our six regional county offices, mobile advocacy, community-based clinics and service sites, and nationally recognized legal hotlines, BayLegal has a unique viewpoint to identify patterns of illegal practices and barriers to our clients’ rights in need of broader advocacy and potential impact litigation. BayLegal strives to create equitable access to resources and services to build a foundation from which our clients can thrive.

BayLegal strives to address the immediate crisis an individual or family may be experiencing and the underlying and compounding legal issues that create barriers to long-term stability and opportunities.  We believe that all people should be treated with respect and have the resources they need to meet their goals. To that end, we engage in civil legal representation, social work, community collaborations, and systemic advocacy, in partnership with the communities we serve. 

Health Consumer Center (HCC) is BayLegal’s regional health law team who as part of part of a network of ten community-based legal services organizations across California work to protect health care rights and ensure a stable health care delivery system for all through systemic advocacy and direct representation.  The HCC services low-income communities serve seven counties in the Bay Area – Alameda, San Francisco, Contra Costa, Santa Clara, Marin, Napa, and Sonoma.  As part of its model, the HCC operates a hotline that provides immediate access and legal assistance to address client’s needs as they relate to health care.  In addition to providing direct legal services, HCC attorneys participate in various stakeholder workgroups with state agencies and other health advocate groups.  The unit engages in impact work via affirmative lawsuits challenging the application of administrative procedures, and through informal advocacy due to our relationships with government stakeholders on coverage and enrollment issues affecting Californians.

Legal Advice Line (LAL) team provides immediate legal assistance to low-income individuals and families in the areas of housing, family law, public benefits, and consumer law through innovative and nationally recognized regional hotline.  The LAL team play a critical role empowering client with tools to address their immediate legal needs, identifying systemic issues and patterns and engaging in broader advocacy.

 

Position:  

BayLegal seeks an attorney with a strong commitment to public interest and social justice advocacy to become the Supervising Attorney of the Health Consumer Center and Legal Advice Line.  This position is based in our Oakland office serving clients throughout the Bay Area. The Supervising Attorney works closely with the LAL/HCC Managing Attorney and is responsible for supervising and supporting the staff attorneys and their work to ensure clients receive high quality legal services, smooth project management and grant deliverable compliance.  See COVID-19 Remote Work, below.

 

As a Supervising Attorney you will have the opportunity to:

  • Learn about and engage with the diverse legal needs of low-income communities in the broader Bay Area and contribute to BayLegal’s work and mission to reduce homelessness, enhance stability, break systemic cycles of poverty, and address social injustice.
  • Provide day‐to‐day legal supervision and support to HCC and LAL staff attorneys.
  • Ensures the HCC participation in relevant local, regional, and statewide taskforces and policy advocacy efforts that further the interests of our HCC client community and access to healthcare generally.
  • Monitor and manage call flow on the LAL, HCC, and Alameda Tenants Rights Line.
  • Provide direct client services as appropriate.
  • Conduct training, mentoring, evaluation, and professional development of HCC and LAL staff.
  • Develop, support, and engage in collaborations with community partners to address systemic barriers facing BayLegal’s client community.
  • Engage the team in annual planning, periodic reviews of priorities, and responses to emerging issues in the client community, together with the HCC & LAL Managing Attorney.
  • Work with BayLegal’s development, grants and contracts, and communications teams to promote BayLegal’s mission and resource development.
  • Engage in other tasks and projects that further BayLegal’s mission and operations as a non-profit.

 

Requirements/Qualifications/About the Successful Candidate:

  • Humility in working with colleagues and clients across the spectrum of diversity, including race, ethnicity, gender identity, sexual orientation, socio-economic status, immigrant status, religious identity, physical and mental disabilities, and/or limited English proficiency.
  • Membership in good standing in the California State
  • Five or more years practice as a licensed attorney with experience developing projects and leading diverse teams.
  • Legal supervision experience strongly preferred.
  • Direct service experience, particularly in the areas of healthcare access and/or housing, consumer, family, or public benefits law.
  • Knowledge of and demonstrated commitment to practices addressing secondary trauma, burnout, and sustainability for staff.
  • Excellent attention to detail in ensuring compliance with complex federal regulations for legal services programs.
  • Comfortable/highly efficient using cloud-based technologies such as Justice Server and NICE InContact.
  • Experience providing direct legal services on a legal advice hotline preferred.
  • Positive attitude, sense of humor and proactive problem-solver.
  • Strong personal work ethic and ability to organize time, manage diverse activities, and meet critical deadlines.
  • Excellent writing, editing, and proof‐reading skills, with ability to be detail‐oriented.
  • Strong interpersonal skills and an ability to work collaboratively with a dynamic team and recognize, address, and resolve interpersonal conflict.
  • Ability to develop and implement effective training and mentorship programs for new staff.
  • Ability to take decisive action and ensure accountability.
  • Ability to multitask and complete goals and objectives in stressful situations, which can include responding to emergency client situations/complaints and constant interruptions by hotline staff triaging calls.
  • Diverse candidates and those fluent in languages widely spoken in BayLegal’s client communities are strongly encouraged to apply.

 

Temporary COVID-19 remote work:

Due to the COVID-19 Pandemic, all BayLegal employees are primarily working remotely. While BayLegal has implemented detailed health and safety protocols to minimize risk of exposure and has an evolving plan for reopening our local offices, we anticipate remaining primarily remote throughout much of 2021. All employees are expected to be available to travel to BayLegal offices and services locations as needed and in compliance with public health advisories. Employees are expected to reside in California and must be able to commute to the physical BayLegal base location or service delivery location within the San Francisco Bay Area.

While BayLegal remains primarily remote, all employees are issued BayLegal computers and provided appropriate supplies. BayLegal has implemented and continues to explore additional technologies to make working remotely as efficient and connected as possible. All employees receive a flat-rate monthly amount to reimburse for work-related use of personal IT equipment, including internet, and home. BayLegal is open to providing flexibility regarding work schedules and part-time or full-time employment to the extent feasible for the position.

 

Compensation and Benefits:

We offer a diverse, family friendly environment, and compensation based on competitive public interest salaries along with a generous benefits package. The estimated starting annual salary range for this position is: $85,000 – $115,000 (placement in range determined primarily by years of related experience). BayLegal’s benefits package includes 100% employer covered medical, dental, and life insurance for employees and up to 40-50% for dependents; long term disability insurance; stipends for bilingual employees whose language skills are used in the provision of work tasks; student debt repayment program; dependent childcare employer contribution program and 401k retirement plan following first year. Paid leave policy includes: sick leave; parental leave; 14 holidays each year and vacation (starting at 13 days and increasing with additional years of employment).

 

Applications:

BayLegal thrives on our diversity and we are proud to be an equal opportunity employer. We are committed to building a culturally diverse workplace and strongly encourage women, LGBTQIA+ (Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual) and QTBIPOC (Queer, Trans, Black, Indigenous, and People of Color) individuals, veterans, individuals who have been impacted by the criminal justice system, persons with disabilities, and persons from other underrepresented groups to apply.  Review of applications will begin immediately and continue until the position is filled. Please send (1) cover letter including response to question below (no page limit), (2) resume, (3) references, and (4) writing sample to: Human Resources Department, e-mail to jobs@baylegal.org. Please reference “Supervising Attorney – HCC & LAL” in your email title.

In a separate page from your cover letter, please address the following:

BayLegal’s clients are low- and very low-income members of our communities. They include the working poor, seniors, veterans, and people with disabilities. To ensure our organization is best serving these populations, BayLegal strives to promote an evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively in all cross-cultural situations, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued.

How do you think your personal background or experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural humility and diversity amongst our staff? Feel free to think broadly about your response to this question, applying various aspects of your life and personal experiences.