Bilingual Support Staff (Oakland, CA)

Categories: Jobs, Other

Bay Area Legal Aid (BayLegal) legal barriers to health, safety, and stability through representation, legal advice and information, referrals, community education, and advocacy for low-income individuals and families throughout seven Bay Area counties.

As a regional anti-poverty civil law firm that has been serving our local communities since the 1960s, we are committed to working alongside our clients and community partners to address inter-generational poverty and social inequality. We have built upon our origins as separate neighborhood legal services organizations into a regional non-profit law firm with over 150 employees. We practice in multiple legal substantive areas to help our clients protect their livelihoods, their health, and their families. BayLegal works to prevent domestic violence and sexual assault, increase economic stability, protect consumers, expand access to healthcare, and prevent homelessness. Our clients include the working poor, families with children, foster youth, seniors, immigrants, veterans, individuals impacted by the criminal and juvenile legal system and persons with disabilities. By serving clients at a wide range of access points, including our six regional county offices, our mobile advocacy clinics, and our nationally recognized legal hotlines, BayLegal has a unique viewpoint to identify patterns of illegal practices and barriers to our clients’ rights in need of broader advocacy and potential impact litigation. BayLegal strives to create equitable access to resources and services to build a foundation from which our clients can thrive.


We seek someone with a strong commitment to social justice and interest in supporting attorneys and advocates who provide direct legal assistance to our clients. In this position, you will work with and report to the Alameda County Regional Office Managing Attorney and work closely with seasoned administrative staff and advocates to ensure the smooth operation of the office and support critical legal services to clients. The position is based at our Oakland office location. Due to COVID-19, BayLegal continues to temporarily perform many functions remotely, thus this position may be a hybrid of in-office and remote work until our offices open to the full extent.

As Support Staff you will have the opportunity to:

  • Learn about and engage with the diverse legal needs of low-income communities in the broader Bay Area and contribute to BayLegal’s work and mission to reduce homelessness, enhance stability, break systemic cycles of poverty, and address social injustice.
  • Reception and Screening – Provide reception services, including answering telephones, greeting visitors, and connecting individuals and families to appropriate resources, scheduling appointments, and ensuring our reception is professional, welcoming, and safe for all members of our community.
  • Secretarial and Clerical Support – Assist with composing and proofreading simple letters and routine legal documents, maintaining the office library, preparing, and distributing mail, filing, case file organization, case management and calendaring systems.
  • Interpretation and Translation (Bilingual stipend paid upon passing test) – Provide interpretation and translation services to support legal services.

Requirements/Qualifications/About the Successful Candidate:

  • Humility in working with colleagues and clients across the spectrum of diversity, including race, ethnicity, gender identity, sexual orientation, socio-economic status, immigrant status, religious identity, physical and mental disabilities, age, and/or limited English proficiency.
  • High school degree or equivalent.
  • Ability to work cooperatively and efficiently with colleagues and members of the community.
  • Intermediate level with Microsoft Office including Word and Excel.
  • Type at least 50 words per minute
  • Ability to operate all office equipment including photocopying, fax and scanning and mail postage systems.
  • Within 90 days of hiring, must become proficient in utilizing the case management, timekeeping, calendaring, and other computer applications used in the office.
  • Must be able to handle a fast-paced environment and multi-task with minimum supervision.


Compensation and Benefits

We offer a diverse, family friendly environment, and compensation based on competitive public interest salaries along with a generous benefits package. BayLegal’s benefits package includes 100% employer-covered medical, dental, and life insurance for employees and up to 40-50% for dependents; long-term disability insurance; stipends for bilingual employees whose language skills are used in the provision of work tasks; student debt repayment program; dependent childcare employer contribution program, and 401k retirement plan following first year. Paid leave policy includes: sick leave; parental leave; 14 holidays each year and vacation (starting at 13 days and increasing with additional years of employment). This is a union position (Bay Area Legal Aid Workers, “BALAW”) and the salary scale will be provided upon request.


BayLegal thrives on our diversity and we are proud to be an equal opportunity employer. We are committed to building a culturally diverse workplace and strongly encourage women, LGBTQIA+ (Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual) and QTBIPOC (Queer, Trans, Black, Indigenous, and People of Color) individuals, veterans, persons with disabilities, and persons from other underrepresented groups to apply.

Review of applications will begin immediately and continue until the position is filled. Please send (1) cover letter including response to question below (no page limit), (2) resume, (3) references, and (4) writing sample to: Human Resources Department, e-mail to Please reference Administrative Support Position in the subject of your email.

As part of your cover letter, please address the following:
BayLegal’s clients are low- and very low-income members of our communities. They include LGBTQIA+ (Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual) and QTBIPOC (Queer, Trans, Black, Indigenous, and People of Color) individuals, the working poor, seniors, people who are limited English proficient, veterans, persons with disabilities, survivors of abuse and exploitation, individuals impacted by the criminal justice system, people who are experiencing or at risk of homeless, and persons from other underrepresented groups. To ensure our organization is best serving these populations, BayLegal strives to promote an evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively in all cross-cultural situations, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued.

How do you think your experiences, professional or otherwise, have prepared you to serve our client base effectively and to contribute to our commitment to humility, inclusion, and diversity? Feel free to think broadly about your response to this question, applying various aspects of your life and personal experiences.